Anglian Water has been awarded an ‘Essentials’ rating by Money and Mental Health through the Mental Health Accessible programme. This marks the first of three levels that firms can attain, indicating that Anglian Water has established a foundational level of support and accessibility for customers with mental health issues.

Why It Matters

The rating is based on a comprehensive evaluation by Money and Mental Health, which assessed whether Anglian Water’s services are designed with the needs of customers with mental health problems in mind. The evaluation included feedback from a Research Community of 5,000 individuals with lived experience of mental health challenges. Key measures implemented by Anglian Water include providing multiple communication channels, such as a two-way SMS service during incidents, which is crucial for enhancing engagement and reducing stress for customers facing mental health difficulties.

What’s Next

With this accreditation, Anglian Water aims to continue improving its services to better meet the needs of all customers, particularly those with mental health challenges. The company is expected to build on this foundation to further enhance accessibility and support, setting a precedent for other firms in the industry to follow.

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