The EES, which became fully operational on April 10, 2026, requires biometric registration for travelers entering and exiting the Schengen area. This new system has led to longer than usual waiting times at border control, a situation that the UK government had previously warned travelers about. Passengers reported severe congestion at Milan Linate Airport, with queues stretching across terminal halls, leading to frustration and confusion.

Among those affected was a family from Merseyside, who arrived at the airport well ahead of their flight. Vicky Chapman, a member of the family, recounted their experience: “We got to the airport with more than enough time, and got to our gate at 9.30 am, but we were totally refused entry through passport control.” Their flight took off at 11 am, leaving them stranded and scrambling for assistance.

easyJet has acknowledged the challenges posed by the new border checks, stating that the delays were beyond their control. An easyJet spokesperson commented, “We are aware that some passengers departing from Milan Linate today experienced longer than usual waiting times at passport control and we advised customers due to fly to allow additional time to make their way through the airport.” In response to the situation, the airline offered free flight transfers to those who missed their flights due to the delays.

Passengers reported spending more time in border queues than in the air, with some waiting for hours to get through the checks. The delays were attributed to the European Union’s enhanced border checks, which have been implemented to improve security but have inadvertently caused significant travel disruptions. The Foreign Office also cautioned travelers that they may need to provide biometric information, such as fingerprints or photos, when leaving the Schengen area.

As the situation unfolded, it became clear that missed flights due to border control queues are often classified as extraordinary circumstances, which limits compensation options for affected travelers. This has left many passengers feeling frustrated and helpless, as they navigate the complexities of international travel under the new regulations.

With the EES now in effect, travelers are advised to arrive earlier than usual for flights requiring passport checks. As the European Union continues to implement these enhanced border measures, the potential for further disruptions remains a concern for travelers heading to and from the Schengen area. While easyJet has expressed its commitment to assisting stranded passengers, the long-term implications of the EES on travel efficiency and passenger experience are still unfolding.

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